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Customer Support

Full-time, on-site
Competitive salary
Belgrade, Serbia

CUSTOMER SUPPORT

Here at Quantum Gaming Group, we are seeking to hire a Customer Support Agent to join our team.

If you’re a passionate self-starter, Quantum Gaming is a great company for you. Please don’t hesitate to apply.

Responsibilities for Customer Service Agent:

  • Respond to customer inquiries or complaints
  • Communicate with current and potential clients via telephone, email, online chat, or social media
  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
  • Maintain a courteous and calm manner at all times to de-escalate stressful situations
  • Prepare call-related information for auditing and reporting
  • Provide and respond to feedback about any aspect of the job or its duties
  • Suggest products and services to clients based on their requests and needs
  • Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
  • Bilingual language skills are a plus
  • Excellent verbal and written communication skills
  • Ability to remain calm and composed in a fast-paced, high-pressure environment
  • Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
  • Experience in working with customers.

 

If you believe you are the right fit for the position, please apply. 🙂

Looking forward to receiving your application.

QUANTUM GAMING TEAM

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