CUSTOMER SUPPORT
Here at Quantum Gaming Group, we are seeking to hire a Customer Support Agent to join our team.
If you’re a passionate self-starter, Quantum Gaming is a great company for you. Please don’t hesitate to apply.
Responsibilities for Customer Service Agent:
- Respond to customer inquiries or complaints
- Communicate with current and potential clients via telephone, email, online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Prepare call-related information for auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
- Bilingual language skills are a plus
- Excellent verbal and written communication skills
- Ability to remain calm and composed in a fast-paced, high-pressure environment
- Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem
- Experience in working with customers.
If you believe you are the right fit for the position, please apply. 🙂
Looking forward to receiving your application.
QUANTUM GAMING TEAM